Welcome to HealthSmart Foods
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Customer Service

Shipping & Delivery

Shipping options are provided at the time of check out. Standard shipping rates are shown below. Next day shipping is available and is calculated based on destination. Two-Day shipping is available at a flat rate of $21.95 for the continental US.  Orders shipped outside the continental US must be by 2nd day air. You will always see your entire order including shipping charges before you confirm your order.

Orders placed before 1PM Central time usually ship the same day. Orders placed after 1PM Central time usually ship the next business day.

COOLER SHIP Shipping
All orders shipped "Cooler Ship" are packed in an insulated thermal shield wrapped container with a reusable non-toxic liquid ice-pack. This maintains the best possible temperature during transit. "Cooler Ship" orders are ONLY shipped Monday through Wednesday to allow for uninterrupted transit. We recommend this shipping selection during summer months or where temperatures exceed 85 degrees and your order includes items with chocolate. Protein powders and soft serve mix have no temperature requirements and do not require "Cooler Shipping."

The following is a map showing transit times from our warehouse for standard ground shipping.

If your area is not within the 2-day transit limit, we recommend you choose 2 Day Delivery or Next Day Air with the cooler option when temperatures are 85 degrees or above. Please consider the temperature of all areas along the transit route when selecting your shipping method. Our "Cooler Ship" method will not keep your order cool longer than 2 days. Ordering this shipping method with a delivery time over 2 days will not help.

We only ship chocolate on Monday Tuesday or Wednesday during the summer since 2 Day Delivery can only occur on Wednesday Thursday or Friday.

Standard Ground Rates

If your Order is: Shipping Cost
$0.00 - $5.99 $2.95
$6.00 - $39.99 $7.95
$40.00 - $59.99 $8.95
$60.00 - $79.99 $6.95
$80.00 - $99.99 $5.95
$100.00 + $4.95

Cooler Ship Ground Rates

If your Order is: Shipping Cost
$0.00 - $5.99 Not Available Cooler Ship
$6.00 - $39.99 $12.90
$40.00 - $59.99 $13.90
$60.00 - $79.99 $11.90
$80.00 - $99.99 $10.90
$100.00 + $9.90
.

Privacy & Security

Effective January 1, 2007

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the HealthSmart Foods website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
(etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Cookies:
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on the Log-In button in the above menu. We use this procedure to better safeguard your information.

Security

You can shop at healthsmartfoods.com with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

healthsmartfoods.com is registered with the Authorize.Net Verified Merchant Seal program.

 

How To Contact Us:
Should you have other questions or concerns about these privacy policies, please send us an email at sales@healthsmartfoods.com

Or by Postal Mail at:

Healthsmart Foods

1325 Newton Avenue
Evansville, IN 47715
United States

Returns & Replacements

Healthsmart is so confident you will love our delicious products we offer a no risk return policy. If for any reason you are unsatisfied with your purchase, you may return it within 30 days of purchase for a refund or replacement. Just return it in new condition and send it back to us! You will receive your credit within 7-10 business days. Sorry shipping charges are not refundable. Opened items can NOT be returned.

Conditions of Use

The HealthSmartFoods.com website is operated by Health Smart Foods, Inc. The mailing address for Healthsmart Foods, Inc. is 1325 Newton Avenue Evansville, IN 47715

Your Use of This Website is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the HealthSmartFoods.com website.

These Terms and Conditions May Change
HealthSmartFoods.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Copyright Notice
All of the Content you see and hear on the HealthSmartFoods.com website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by HealthSmartFoods.com, one of its affiliates or by third parties who have licensed their materials to HealthSmartFoods.com. The entire Content of this website is copyrighted as a collective work under U.S. copyright laws.

The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. HealthSmartFoods.com reserves complete title and full intellectual property rights in any Content you download from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from HealthSmartFoods.com.

Submissions
We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to HealthSmartFoods.com shall be and remain the exclusive property of HealthSmartFoods.com. Your submission of any such Comments shall constitute an assignment to HealthSmartFoods.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. HealthSmartFoods.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

User Submitted Content (including, but not limited to, text, photos, or video submitted in connection with Gift, E-Cards, Forward-to-a-Friend messages or any other messaging service)

The HealthSmartFoods.com message services available to our guests are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in messages. Examples of the kinds of conduct or content that are prohibited in user submitted content include:

  • The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Health Smart Foods rule or policy.
  • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
  • The impersonation of any person or entity in any part of a gift message.

You are solely responsible for the content of any messages and/or images you submit and Health Smart Foods assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Health Smart Foods Corporation guests or any third party. Health Smart Foods reserves the right to purge the content you provide after 90 days of creation.

Any content you submit is for non-commercial use only. You must provide your actual e-mail address in order to send your content. Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit.

Colors
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Gift Certificates
All GiftCards and other gift certificates are deemed purchased in and issued from the State of Indiana. The risk of loss and title to such items pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

DISCLAIMERS –– GENERAL
THE HealthSmartFoods.com WEBSITE IS OPERATED BY Health Smart Foods, ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, HealthSmartFoods.com, HEALTH SMART FOODS, HEALTH SMART FOODS LLC. AND ANY AFFILIATES. DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

WITHOUT LIMITING THE FOREGOING, HEALTH SMART FOODS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

WITHOUT LIMITING THE FOREGOING, HEALTH SMART FOODS DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, HEALTH SMART FOODS DISCLAIM ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF THE ITEM.

HEALTH SMART FOODS DOES NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.

HEALTH SMART FOODS MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

HEALTH SMART FOODS ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL HEALTH SMART FOODS OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ANY HEALTH SMART FOODS BUSINESS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF HEALTH SMART FOODS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING THE HEALTH SMART FOODS WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF INDIANA, UNITED STATES OF AMERICA.

Last updated July 2007.