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FAQs

Frequently Asked Questions

 

Where can I buy your products?

Our products are available at better health food stores and online. Check out our retail locator to find a store near you.

Do you sell wholesale?

Yes, we will need to set up your business as a commercial account. Please contact us to get started.

How do your products taste?

We pride ourselves in providing incredibly delicious products. Our products are generally considered the best tasting diet and protein products available anywhere with no sacrifice from their unhealthier cousins. We are so confident you will love our products we offer an unconditional money back guarantee. Simply return any unopened product back to us in good condition and we will promptly credit your account.

Do your products contain Maltitol?

Some of our products may contain some very small amounts of maltitol. Of the total sugar alcohols, erythritol comprises most of the amount and has a much lower laxative effect. Generally, our products do not have any stomach upset which other sugar free products may have. However, the fiber content is high and can have some effect in large quantities.

What are Sugar Alcohols?

Sugar Alcohols are derived from sugar molecules. They include sorbitol, mannitol, xylitol, lactitol, maltitol and others. They are typically ½ fewer calories than sugar and range in sweetness from about half to equal the sweetness as sugar. Sugar alcohols, or polyols, may be used in place of sugar for people on low carb diets and people with diabetes. Unlike sugar, they do not break down completely in the body, so blood glucose levels are not affected.

Can you send me a product catalog?

The best and most current information about all HealthSmart Foods products can be found on our website. At this time we do not publish a catalog.

How much are shipping charges?

You can find a direct link to our shipping and return policy in the Information Center at the bottom of every page.

Are your products Kosher?

Yes. Our products are certified LVH Kosher (Louisville Vaad Hakashruth). However, the packages may or may not contain this information until previous packaging runs out.

Is Chocolite really just 30 calories?

Yes it is. The extraordinary low calorie count is achieved by minimizing the fat content and replacing typical 4 calorie per gram carbohydrates with 1 cal/gram carbohydrates. Our unique recipes incorporate such ingredients as 1 cal/gram polydextrose, 1 cal/gram chicory root fiber and .2 cal per gram erythritol. Chocolite has only a trace of sugar.

Is Hoodia safe for children?

We do not believe children should use Hoodia since no clinical studies have been completed. Please consult your family doctor for clarification.

How does Hoodia work?

Hoodia tricks the brain into thinking you’ve eaten & makes you feel full. Hoodia may work immediately or take a couple of weeks to fully enter the body.

Are there side effects from Hoodia?

There are no known side effects and Hoodia is not a stimulant. All clinicals indicate it is a safe option for weight loss.

Do your products work on Atkins or Weight Watcher diets?

Yes, our products work with Atkins, Weight Watcher, South Beach and virtually all other diets.

What is your source of fiber?

Inulin, Chicory Root and Oligofructose are all sources of fiber. These are carbohydrates found naturally in many plants and can be used to add fiber to diets.

Where do I find the ingredients and nutrition facts on your products?

All ingredients and nutrition facts are found by selecting clicking the products on the shop online page.

How many Curb Bites can I eat daily?

We recommend eating Curb Bites 3 times per day at breakfast, lunch and dinner with 8 ounces of water. Frequency of use may increase to 6 times per day while experiencing cravings beyond normal.

How many Calcium Bites can I eat daily?

We recommend eating Calcium Bites 3 times per day. You may increase consumption to 4 times per day.

Is it safe to order online?

Yes, the website is safe. When you place an order through this site, you’ll notice that your web browser indicates a secure, or “encrypted” connection by showing https, displaying a lock icon and/or changing color. All information received on this site will never be sold or transferred to other parties. HealthSmart Foods hosts our web site on a secure web server that employs an AES-256 bit encryption (approved by the National Security Agency to encrypt Top Secret classified governmental and military information) SSL Certificate to ensure the safety of all personal information entered on www.healthsmartfoods.com. HealthSmart Foods does not retain or store any personal financial information on its web servers.

I am online and having difficulty completing my order what should I do?

Some web browsers may make navigating our site difficult. Our site works with the following modern browsers:

  • Microsoft Internet Explorer 7 and above
  • Mozilla Firefox 3.5 and above
  • Apple Safari 5 and above on Mac only
  • Google Chrome 7 and above

However, if you are still experiencing difficulty please call us directly at 1-888-524-3314 and we will be glad to manually process your order over the phone.