Shipping Policies

Shipping options are provided at the time of check out. Standard shipping rates and cooler shipping rates are shown below. You will always see your entire order including shipping charges before you confirm your order.

Orders placed before 11AM Central time usually ship the same business day. Orders placed after 3PM Central time usually ship the next business day.


Shipments that have to be rerouted after leaving our warehouse due to incorrect addressing by customer or change of destination by customer will require a $17 change fee. This is what the shipping company charges us.

Cooler Shipping

If your order contains chocolate and the temperature along the delivery route between your delivery address and Evansville, IN, will be above 80 degrees at any time, we suggest selecting a shipping method with a cooler. If you do not select this option, we cannot be responsible for the condition in which the product arrives.

If your order reaches the level for free "Cooler Shipping" we will make the determination if it is necessary. Shipping to Maine in February likely doesn't need a cooler but Miami could be a different story. We will look at the predicted high temperatures along the route to your address and ship with cooler if it is needed to protect your order.

All orders shipped "Cooler Shipping" are packed in an insulated thermal shield or polystyrene container with non-toxic liquid ice-pack or dry ice. This maintains the best possible temperature during transit. "Cooler Ship" orders are ONLY shipped on days that allow for uninterrupted transit. We recommend this shipping selection during summer months or where temperatures exceed 85 degrees and your order includes items with chocolate. Protein powders and soft serve mix have no temperature requirements and do not require "Cooler Shipping."

During Warm Weather When Will My Order Arrive?

We only ship chocolate on days that the transit time will not include the weekend. If you are a 4 day point from us that means your order will ship on the next Monday after you place the order. 3 day points can ship Monday or Tuesday. 2 day points can ship Monday, Tuesday or Wednesday. 1 day points can ship Monday through Thursday.

Order Day (Before 11am CST) Arrival 1 Day Point Arrival 2 Day Point Arrival 3 Day Point Arrival 4 Day Point
Monday Tuesday Wednesday Thursday Friday
Tuesday Wednesday Thursday Friday Friday Next Week
Wednesday Thursday Friday Thursday Next Week Friday Next Week
Thursday Friday Wednesday Next Week Thursday Next Week Friday Next Week
Friday, Saturday, Sunday Next Tuesday Next Wednesday Next Thursday Next Friday

Transit Times

Our facility ships from Evansville, IN, the star on the map below. Find your shipping location and compare to the map legend for shipping times.

Standard Shipping Rates

If your Order is: Shipping Cost
$0.00 - $19.99 $6.00
$20.00 - $39.99 $10.00
$40.00 - $74.99 $6.00
$75 and Over FREE

Cooler Shipping Rates

If your Order is: Shipping Cost
$0.00 - $69.99 $25.00
$70.00 - $114.99 $10
$115 and Over FREE

Return Policy

HealthSmart Foods is so confident you will love our delicious products we offer a no risk return policy. If for any reason you are unsatisfied with your purchase, you may return it within 30 days of purchase for a refund or replacement. Just return it to us in new condition. You will receive your credit within 7-10 business days. Sorry, shipping charges are not refundable. Opened items can NOT be returned.